Great website!

Can I ask, what is your normal time frame for an initial web home page mock-up is it between 6 -10 hours with revisions?

One thing that may help you and your client start off on this right foot, in all of our proposals we have a line that says:

“Any change in requirements by {company_name} may result in a change in price and/or scheduling.”

And in our agreements we repeat that line from above, and in the payment schedule section we say the following:

“Any and all work extensions shall be filed and handled no later than {date} and at which point a new contract will be issued with updated requirements and time frame.”

These statements give you something to reference when your client starts requesting additional changes. That being said, it’s up to you to make sure you stick by these statements. However, there are always exceptions, and you’ve got to make a judgment call on whether or not you proceed with the changes even though you’re out of hours. Provided you have the time and if the changes aren’t unreasonable, going the extra mile could pay off for you and your business down the road. If your client leaves happy, they’re more likely to come back to you for future work and recommend you to their friends and colleagues. Bending your own rules can be a slippery slope though, so be careful and don’t bite off more than you can chew!

Going back to question #2. Let’s say for a flat fee build you’ve place your estimated number of hours for the task and the proposed project price and give the client a final price from this; what happens if the client takes advantage of this (final) price owed and continues to add changes into the project after you’ve reached your capped hours of estimation? Do you continue to bill them hourly there after or still give it to them at the price quoted? Would it be a good idea to have a clause for something like? Hence if they drag their feet or take up more of your time with additional demands than first estimated.

@Holger Those strangely cool figures are from two separate Kidrobot blind boxes of 3-inch soft vinyl mini-figures. The guy on the left is from the Fatcap Series 2 set and the one on the right is from the Dunny Series 5 and was designed by artist, Jesse LeDoux. As you can tell from pics around our office, we’re big fans of designer toys too!